Instant Support

FPGA support hasn't kept up with the speed of FPGA development. The engineer with a deadline tomorrow opens a support ticket and waits a day or more for a response. The "support" is technically there — the response time isn't.

The result: engineers spend days stuck on problems that should take minutes — clock domain crossings, transceiver lock failures, timing closure dead ends, registers that don't behave the way the user guide describes.

Instant Support closes that gap. Real-time answers from a system trained on the silicon by the people who designed it, with humans in the loop. Available when the engineer is working, not when the support queue clears.

One conversation, three modes. Instant Support shifts between them automatically based on what the engineer needs at that moment.

• Answer. Direct responses to silicon questions, with citations into the user guide. The datasheet, made interrogable.
• Explain. When a question reveals a knowledge gap, Instant Support walks through the concept at depth. Channel bonding, equalization theory, PLL architecture — education delivered in the flow of work, not in a five-day class.
• Debug. When the question is about a specific failure on a specific board, Instant Support escalates to design review and live silicon analysis. Code review, constraint analysis, board-level debugging — at the depth a senior FAE would bring.

The only people who can answer FPGA questions authoritatively in real-time are the people who already know the silicon at architectural depth. Instant Support is built on the expertise of original, award-winning architects of the Virtex and UltraScale FPGA families — the silicon the modern FPGA industry runs on.

Architectural depth on demand, with humans in the loop. Always-on availability. The combination is what no other support channel offers today.

Instant Support's first device coverage is the AMD/Xilinx UltraScale and UltraScale+ families because that's where our founders' silicon architecture work lives. It is not where the system stops.

For silicon vendors: device coverage in Instant Support reduces support load on your FAE organization, accelerates customer adoption, and creates a curriculum surface that can be unbundled into standalone training delivered through your authorized partner network. One service, three of your existing budget lines — tier-1 support, customer training, strategic FAE.

Sponsorship and partnership conversations open now. Reach out to discuss silicon coverage roadmap, training curriculum unbundling, ASAP- and AATP-style channel arrangements.